Return Policies

 

General Policy
These are Locomotions, Inc. (“Locomotions”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Locomotions, Inc. website.

• All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Locomotions
• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
• Any product not purchased from Locomotions, Inc.
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage
• Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to Locomotions once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount. 

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Locomotions, Inc. Return Policy Period for that individual item. 

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.

Out-of-Stock (Back-Order) Items
If Locomotions no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Locomotions can send you a comparable replacement item, or 2) Locomotions can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases
While Locomotions is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

 

Standard 30-Day Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Locomotions states "This item may be returned for a replacement or refund within 30 days only") must be returned to Locomotions within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Locomotions, and not the mere issuance of an RMA.

Limited Replacement Only 30-Day Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days

Products that state "This item is covered by Locomotions, Inc. Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Locomotions within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Locomotions, and not the mere issuance of an RMA.

Consumable Item Standard 30-Day Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Locomotions states "This item may be returned for a replacement or refund within 30 days only") must be returned to Locomotions within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Locomotions, and not the mere issuance of an RMA.

Open Box Limited Refund Only 30 Day Return Policy

• Return for refund within: 30 days
• Return for replacement within: non-replaceable

Products that state "This item is covered by Locomotions, Inc. Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Locomotions within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Locomotions, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. Locomotions often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Locomotions, and not the mere issuance of an RMA. Locomotions cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Locomotions) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product Locomotions guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. Locomotions will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Bulk Item Return Policy

• Return for refund within: non-refundable unless shipment is refused
• Return for replacement within: non-replaceable

This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to Locomotions, Inc. for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Locomotions, Inc. and you will be refunded the full amount, including applicable shipping costs and tax. 

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Locomotions, Inc. Policy and Agreement, understanding that you cannot return the television to Locomotions, Inc. and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.

Manufacturer's Warranties

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

Locomotions, Inc. does not offer any express warranties. However, many of the products available through Locomotions, Inc. are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Limited Refund Only 30-Day Return Policy

• Return for refund within: 30 days
• Return for replacement within: non-replaceable

Products that state "This item is covered by Locomotions, Inc. Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Locomotions within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Locomotions, and not the mere issuance of an RMA.

 

Locomotions Customer Service is available to assist you with all return requests. However, for certain products, you may be advised to return the product directly to the Supplier and not to Locomotions. In such cases, Locomotions Customer Service will work with you to accomplish the return.” 

Any furniture that is returned non-defective or with visible signs of use to Locomotions, will be refunded less any shipping charges and a restocking fee of 15%. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs.

You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.